Refund policy

At VezLuxe, customer satisfaction is one of our top priorities. We want every shopping experience to be simple, secure, and enjoyable. This Return & Refund Policy explains how returns, refunds, exchanges, damaged products, and order cancellations are handled when you shop at https://vezluxe.shop.

Please read this policy carefully before placing your order.

1. 30-Day Return Policy

VezLuxe offers a 30-day return window from the date your order is delivered, subject to the eligibility requirements below and applicable consumer protection laws.

To qualify for a return:

  • The item must be unused, unworn, and unwashed.

  • The product must be in its original condition.

  • Original tags, accessories, and packaging should be included where applicable.

  • You must provide your order confirmation or order number.

  • The return request must be submitted within 30 days of delivery.

Items that do not meet these conditions may not qualify for a change-of-mind return.

2. Clothing Return & Refund Conditions

When purchasing clothing and fashion products from VezLuxe, please carefully review the product description, size chart, color options, and product images before ordering.

We recommend checking the size guide to help select the correct size.

If you receive an eligible item that does not meet your expectations, contact our customer support team within the return period to discuss available return options.

3. Non-Returnable Products

For hygiene, safety, and product-condition reasons, certain products may not be eligible for change-of-mind returns, including:

  • Undergarments and intimate apparel.

  • Products marked as final sale or non-returnable.

  • Gift cards.

  • Items that have been worn, washed, used, altered, or damaged after delivery.

This section does not limit any return, replacement, or refund rights you may have under applicable consumer protection laws, including rights relating to defective or incorrectly supplied products.

4. Damaged, Defective, or Wrong Items

We want you to receive the products you ordered in acceptable condition.

If your order arrives damaged, defective, incomplete, or different from the product you purchased, please contact VezLuxe within 7 days of delivery.

To help us resolve the issue quickly, provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs or videos showing the damaged or incorrect product.

  • Photographs of the packaging, if relevant.

After reviewing your request, we will communicate an appropriate solution, which may include a replacement, return, or refund, depending on the circumstances and applicable laws.

5. How to Request a Return

To request a product return or refund from VezLuxe, follow these steps:

Step 1: Contact our customer support team with your order number.

Step 2: Explain why you would like to return the product.

Step 3: Provide photographs or other supporting information if requested.

Step 4: Wait for our return instructions and approval.

Step 5: Send the approved return using the provided instructions.

Please do not send products to an address without receiving return authorization and instructions from our customer support team.

6. Refund Policy & Processing Time

Once your returned product has been received and inspected, we will notify you about the refund decision.

If your refund is approved:

  • The refund will generally be issued to your original payment method.

  • Processing times may vary depending on your bank, card issuer, or payment provider.

  • Your financial institution may require additional time to display the refunded amount.

  • We will notify you when the refund has been processed.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law or where the return results from an error by VezLuxe.

7. Return Shipping Costs

Return shipping costs depend on the reason for the return.

  • Change-of-mind returns: Customers may be responsible for return shipping costs.

  • Damaged or defective products: VezLuxe will review the issue and provide an appropriate return or refund solution.

  • Incorrect products: If you receive an item different from what you ordered, contact us for assistance.

Any return shipping arrangements will be communicated by our customer support team.

8. Product Exchanges

If you want a different size or product, please contact VezLuxe customer support.

Product exchanges are subject to stock availability and eligibility requirements.

If the requested replacement is unavailable, we will discuss the available refund or return options with you.

9. Order Cancellation Policy

If you need to cancel an order, contact us as soon as possible.

Order cancellation requests can generally be accepted only before the order has been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible. In that situation, you may request a return in accordance with this Return & Refund Policy and applicable law.

10. Late or Missing Refunds

If you have not received your approved refund, please:

  1. Check your original payment account.

  2. Contact your bank or card issuer.

  3. Check with your payment provider for pending transactions.

  4. Contact VezLuxe customer support if the refund is still missing.

We will do our best to help you resolve refund-related questions.

11. International Orders & Cross-Border Returns

VezLuxe may serve customers across different countries and regions.

For international orders, return shipping arrangements, customs requirements, delivery restrictions, and potential return costs may vary depending on the destination country.

Please contact our customer support team before sending an international return so we can provide the appropriate instructions.

Nothing in this section is intended to remove consumer rights that apply under the laws of your country.

12. Contact VezLuxe Customer Support

If you have questions about our return policy, refund process, product exchanges, damaged orders, or cancellations, please contact us.

Store Name: VezLuxe
Website: https://vezluxe.shop
Customer Support Email: [Insert Your Official Support Email]

Our team is here to help make your shopping experience as smooth as possible.

13. Changes to This Return & Refund Policy

VezLuxe reserves the right to update or modify this Return & Refund Policy when necessary.

Any updates will be published on this page with a revised date. We encourage customers to review this page periodically.

Thank You for Shopping at VezLuxe!

Your satisfaction and trust matter to us. We appreciate your business and look forward to serving you.

VezLuxe – Your Style, Your Confidence.