Refund policy
At VezLuxe, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
- Unused and unworn
- In its original condition
- With all original tags attached
- In its original packaging
- Accompanied by proof of purchase
How to Start a Return
To request a return, please contact us at support@vezluxe.shop.
Return Address:
VezLuxe Returns
23 Rue Bergère
75009 Paris
France
Please do not send items back without contacting us first. Unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery with photos of the item and your order number. We will work quickly to resolve the issue.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Gift cards
- Final sale or clearance items
- Personal care products (if opened or used)
- Items that have been worn, washed, or damaged after delivery
Exchanges
We do not offer direct exchanges. If you need a different size or style, please return the original item (if eligible) and place a new order.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason, provided the item is unused, in its original condition, and includes all original packaging and proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Depending on your bank or payment provider, additional processing time may apply.
If you have not received your refund within 15 business days after approval, please contact us.
Return Shipping
Unless the return is due to our error (such as receiving a damaged, defective, or incorrect item), customers are responsible for return shipping costs.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: support@vezluxe.shop
Business Address:
23 Rue Bergère
75009 Paris
France
Phone: +33 6 56 68 77 49