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Payment Policy

At Vezluxe, we strive to provide you with a seamless and secure shopping experience. This Payment Policy outlines the available payment methods, security measures, and terms regarding payments on our platform.

1. Accepted Payment Methods

To make your purchasing process convenient, we accept a variety of payment methods, including:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and JCB.

  • Mobile & Digital Wallets: Bkash, Nagad, Rocket (for local transactions) / Apple Pay, Google Pay, PayPal (for international orders).

  • Cash on Delivery (COD): Available for select locations and product categories.

2. Payment Security & Encryption

Your security is our top priority.

  • All online transactions on Vezluxe are processed through secure, industry-standard SSL (Secure Sockets Layer) encryption.

  • We do not store or have access to your full credit card numbers or sensitive financial credentials on our servers.

  • Payments are handled directly by trusted, PCI-DSS compliant third-party payment gateways.

3. Order Processing & Verification

  • Payment Authorization: Your payment method will be charged immediately upon placing the order.

  • Order Confirmation: Once the payment is successfully processed, you will receive an order confirmation email/SMS with details of your purchase.

  • Verification: To prevent fraud, we reserve the right to verify payment details or ask for additional identification for high-value orders before dispatching.

4. Pricing & Currency

  • All prices listed on our website are shown in the applicable currency selected at checkout (e.g., BDT / USD).

  • Prices are subject to change without prior notice, but price changes will not affect orders that have already been confirmed.

  • Applicable taxes, shipping fees, or handling charges (if any) will be clearly calculated and displayed at final checkout.

5. Cash on Delivery (COD) Terms (If Applicable)

  • For Cash on Delivery orders, exact cash payment must be handed over to the delivery agent upon receiving the package.

  • A minimal advance confirmation fee or delivery charge may be required prior to dispatch for certain high-value COD orders.

6. Order Cancellation & Refunds

  • If an order is canceled prior to shipping, a full refund will be issued to your original payment method.

  • Approved refunds for returned items will be processed within 5–10 business days, depending on your bank or payment provider's processing timelines.

7. Contact Us

If you experience any issues, double charges, or have questions regarding your payment, please reach out to our customer support team: