Shipping policy
Thank you for shopping with VezLuxe. We are committed to delivering your order safely and efficiently.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Once your order has been shipped, you will receive a confirmation email with your tracking information.
Shipping Time
Estimated delivery times:
- France: 3–7 Business Days
- Europe: 5–10 Business Days
- International: 7–15 Business Days
Please note that delivery times are estimates and may vary due to customs processing, weather conditions, holidays, or carrier delays.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery location and selected shipping method.
From time to time, VezLuxe may offer free shipping promotions on eligible orders.
Order Tracking
After your order has been shipped, you will receive an email containing your tracking number so you can monitor your shipment.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your order.
VezLuxe is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to investigate and assist you.
Customs & Import Duties
For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations. These charges are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping, please contact us:
VezLuxe
Email: support@vezluxe.shop
Phone: +33 6 56 68 77 49
Business Address:
23 Rue Bergère
75009 Paris
France