Shipping policy

At Vezluxe, we aim to provide a smooth and reliable delivery experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during holidays, promotions, or periods of high order volume.

Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking information, where available.

2. Shipping Time

Estimated delivery times may vary depending on the destination and shipping method selected.

Typical delivery time:

  • Standard Shipping: 7–15 business days
  • Express Shipping: 3–7 business days, where available

Please note that delivery times are estimates and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout unless free shipping is clearly stated for an eligible order or promotion.

Any applicable shipping fees will be displayed before you complete your purchase.

4. Order Tracking

Where tracking is available, customers will receive tracking information after the order has been shipped.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

5. Delays

Delivery may occasionally be delayed due to circumstances beyond our control, including:

  • Carrier delays
  • Customs processing
  • Severe weather conditions
  • Public holidays
  • Incorrect or incomplete delivery information

We appreciate your patience in these situations.

6. Customs and Import Duties

For international orders, customs duties, taxes, or other import charges may apply depending on your destination. Unless otherwise stated, these charges are the responsibility of the customer.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We may not be able to change the address once an order has been processed or shipped.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible with your order number and relevant details.

Where applicable, please provide clear photos of damaged products and packaging to help us investigate the issue with the shipping carrier or supplier.

9. Contact Us

If you have any questions about our Shipping Policy or need assistance with an order, please contact us:

Vezluxe

Email: support@vezluxe.shop
Phone: +33 6 56 68 77 49

Business Address:
23 Rue Bergère
75009 Paris
France

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (CET)

We usually reply within 24 hours.