FAQS
Frequently Asked Questions (FAQs)
1. How long does order processing take?
Orders are typically processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
2. How long does shipping take?
Standard shipping within the United States usually takes 5–8 business days after your order has been processed.
3. Do you offer free shipping?
Yes! We offer Free Standard Shipping on all orders within the United States.
4. How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number and shipping details.
5. Can I cancel or change my order?
If your order has not yet been processed, please contact us as soon as possible. Once an order has been shipped, we are unable to cancel or modify it.
6. What is your return policy?
We accept returns on eligible items within our return policy period. Products must be unused, unworn, and in their original condition with all tags attached. Please visit our Return & Refund Policy page for complete details.
7. What should I do if I receive a damaged or incorrect item?
Please contact our support team within 48 hours of delivery with your order number and clear photos of the item. We will work quickly to resolve the issue.
8. How do I choose the correct size?
Each product includes a detailed Size Guide to help you find the best fit. If you need additional assistance, our customer support team is happy to help.
9. What payment methods do you accept?
We accept all major credit and debit cards, along with other secure payment methods available during checkout.
10. Is my payment information secure?
Absolutely. Your payment information is protected using industry-standard SSL encryption and secure payment processing.
11. How can I contact Vezluxe?
Email: support@vezluxe.shop
Phone: +1 (212) 555-4837
Business Address:
146 W 29th St
New York, NY 10001
United States
12. How quickly will I receive a response?
Our customer support team aims to respond to all inquiries within 24 business hours, Monday through Friday.