FAQS

1. How long does shipping take?

Orders are processed within 1–3 business days. Estimated delivery time is 5–12 business days, depending on your location.

2. Do you provide tracking information?

Yes. Once your order has been shipped, you will receive a tracking number via email.

3. What products do you sell?

We specialize in Women's Tops, Summer Dresses, and Shirt Dresses, carefully selected for style, comfort, and quality.

4. Can I return my order?

Yes. We offer a 30-day return policy for eligible items. Products must be unused, unworn, in their original packaging, and include proof of purchase.

5. How do I request a return?

Simply contact us at support@vezluxe.shop within 30 days of receiving your order. Our support team will guide you through the return process.

6. When will I receive my refund?

Approved refunds are issued to your original payment method within 10 business days after we receive and inspect the returned item.

7. Can I change or cancel my order?

If your order has not yet been processed, please contact us as soon as possible. We will do our best to accommodate your request.

8. What should I do if I receive a damaged or incorrect item?

Please contact us immediately at support@vezluxe.shop with your order number and photos of the item. We will resolve the issue promptly.

9. How can I contact customer support?

Email: support@vezluxe.shop

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (CET)

We typically respond within 24 hours.

10. Where is VezLuxe located?

VezLuxe

23 Rue Bergère
75009 Paris
France