Frequently Asked Questions (FAQs)
1. How can I place an order?
Simply browse our website, choose the product you want, add it to your cart, and proceed to checkout. Enter your shipping and payment details to complete your order.
2. How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation.
3. How long does shipping take?
Estimated delivery times are:
- Standard Shipping: 7–15 business days
- Express Shipping: 3–7 business days, where available
Delivery times may vary depending on your location and other factors.
4. How can I track my order?
Once your order has been shipped, you may receive a shipping confirmation email with tracking information, where available. Please allow some time for the tracking information to become active.
5. Can I cancel or change my order?
If you need to cancel or change your order, please contact us as soon as possible. We will do our best to assist you, but changes may not be possible once an order has been processed or shipped.
6. What is your return policy?
You may request a return within 30 days of receiving your order, subject to the conditions outlined in our Refund & Return Policy.
7. When will I receive my refund?
Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, the refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.
8. What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible with your order number and relevant details. Where applicable, include clear photos of the product and packaging so we can review the issue and assist you.
9. Do you ship internationally?
International shipping availability may depend on the destination. Shipping options available for your location will be displayed during checkout.
10. Are customs duties or taxes included?
For international orders, customs duties, taxes, or import charges may apply depending on your destination. Unless otherwise stated, these charges are the responsibility of the customer.
11. What payment methods do you accept?
Available payment methods will be displayed during checkout. Payment options may vary depending on your location.
12. How can I contact Vezluxe?
You can contact our customer support team using the information below:
Email: support@vezluxe.shop
Phone: +33 6 56 68 77 49
Business Address:
23 Rue Bergère
75009 Paris
France
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (CET)
We usually reply within 24 hours.